We aim to respond to and resolve all complaints quickly and constructively. The procedures to investigate and resolve complaints followed by IJRASB Journal aims to be fair and balanced for those making complaints and for those being complained about.
For Appeal against editorial decisions
If the authors disagree with the editorial decision on their manuscripts they have a right to appeal. Authors who wish to appeal an editorial decision should contact the Editor-in-Chief of the specific journal. In such cases the Editor-in-Chief will review the manuscript, editorial and peer reviewers' comments and give his/her decision for accepting or rejecting a manuscript. Editor-in-Chief may, if so required, send the manuscript to a new handling editor for a fresh editorial review and to new referees for peer review. Decision of the Editor-in-Chief in such case will be final.
How to make a complaint
The procedure to make a complaint is easy. The complaint can be made by writing an e-mail. Please email to: email@example.com. All complaints will be acknowledged within three working days.
Complaints Handling Policy (Escalation Procedures)
The complaints will be resolved by the person to whom they are made. If the person to whom the complaint is made is not able to deal with the complaint he or she will refer it to the Section Editor.
The Section Editor will resolve the complaint. If the complaint cannot be resolved by the Section Editor, it will be referred to the Editor-in-Chief.
For all matters related to the policies, procedures, editorial content and actions of the editorial staff, the decision of the Editor-in-Chief will be final. If the Editor-in-Chief is unavailable for any reason, the complaint will be referred to the Managing Editor of IJRASB Journal.
All efforts will be made to resolve the complaint as quickly as possible. In some cases, delay in complaint resolution may occur if a response from any third person or organization is required. Until the complaint is resolved, a complaint resolution update will be provided to the complainant, every two weeks, until the complaint is finally resolved.